Compatible Operating Systems

What operating systems are compatible with AcaStat, Clarity, and StatCalc?

Our products are compatible with Apple OS X 10.7 or later (more recent) operating systems and Windows Vista or later operating system versions to include Windows 10.


Licensing

Does my software license expire?

No. Our products include perpetual licenses that allow you to use the software indefinitely.

Is there a limit on the number device installations?
Yes. Your purchase allows installation of the Software on up to three computers for your use only. Please contact
support@acastat.com if you would like to exceed the three device limit. For purchases through the Apple App Store, the device limit is determined by Apple's policies.

How are purchases of multiple licenses (quantity discount) managed?
Your purchase of multiple licenses with the quantity discount available from acastat.com allows installation of the Software for the number of licenses (users) for whom you purchased a license. Each user may install the software on up to three devices only they use. AcaStat Software trusts all licensed users to not exceed the number of licenses purchased, so there is no special license code required for the additional users. Simply share the installation file with those users for whom you purchased the license. We do ask that you please advise your users to not share the software with others. This would be a violation of the
license agreement. For purchases through the Apple App Store, there is no multiple user option but we do support Apple's academic discount policy.

Does my license allow me to install the software at home and on a work computer?
Yes, as long as you have not exceed the three device limit. Please contact
support@acastat.com if you would like to exceed the three device limit.

Is there a fee for academic site licenses?
There currently is no fee for installations in academic computer labs. For more information on requesting and using a site license, visit our
site license page.


Updates

Is there a fee for obtaining software updates?
We do not charge for routine updates. If there is a significant upgrade, we may charge a fee. Unlike many other vendors of statistical software, we have not charged an upgrade fee for at least the past five years.

Is your software available on CD?
No. We generally only provide product downloads. If you have a special need, please contact
support@acastat.com.


Installation

What should I do if OS X blocked installation when opening the installation file in my download folder?
Move the installation file to the desktop and try again. Also make sure you have an internet connection. The failure is likely due to Apple being unable to confirm our Apple Developer License. Moving the file to desktop should enable the license validation. You will also have to extract the compressed installation file before starting the installation.

When I started the installation on my Windows device, I received a file download security warning. What should I do?
Do not open the file if the verified publisher name does not display 'AcaStat Software.' Our Windows downloads are signed with a security certificate to ensure you are installing a valid product. Please note that an Internet connection is needed to verify our security certificate.

When I attempted to open AcaStat, Clarity, or StatCalc on my Windows device, I received a "Failed to locate Framework DLL" runtime error. What should I do?
The Windows operating system is likely confused about which files need to be installed. This error may occur if you had a prior version installed on your device. If you are using AcaStat, use the Add/Remove option in Windows to remove all AcaStat installations (demo and licensed versions) that appear in the program list. Likewise, If you are installing Clarity or StatCalc, use the Add/Remove option in Windows to remove all installations that appear in the program list. If the error appears again, run (double-click) the installation file and choose repair. Do not open the installation file if the verified publisher name does not display 'AcaStat Software' and contact support@acastat.com for assistance. Our Windows downloads are signed with a security certificate to ensure you are installing a valid product. An Internet connection is necessary to verify our security certificate.


International Users

Does AcaStat Software work on non-English computer systems?
Yes. Almost half of our users live outside the United States and Canada (
see distribution data). For international users, calculations will default to the locale decimal indicator used by your computer's language settings (comma or period). If you are uncertain whether either product will work on your system, we recommend you download a demo to test your system.

Is AcaStat Software available in languages other than English?
Not at this time. The menu system and statistical output are in English. For international users, however, calculations will default to the locale decimal indicator used by your computer's language settings (comma or period).


Other

Does AcaStat Software work on Microsoft Windows 10 touch screen devices?

Yes. AcaStat, Clarity, and StatCalc have been tuned to work with Windows 10 touch screen devices and have been tested on laptop and 8" tablet devices.

I am a teacher. Can I purchase 50 licenses for my students to download?
Please send a request to
support@acastat.com that includes the number of licenses you need. We will set up a special purchase link for you that includes a quantity discount and a download link for your students to use. Although we prefer using the download link solution, we will send you a CD with Mac and Windows installation files if needed (due to postage costs, U.S. and Canada requests only). You may also establish a link on your organization's secure non-public server to the installation file for your students to use (includes Blackboard or a similar local secure server). You and your teaching assistant(s) are welcome to use the license for your personal use at no extra charge. AcaStat Software trusts all licensed users to not exceed the number of licenses purchased, so there is no special license code required for the additional users. We do ask that you please advise your users to not share the software with others. This would be a violation of the license agreement.